Level 1 Certificate in Customer Service

Price

£500 (Tuition) + £72 ( Registration fee)

Note:  Tuition fee is exclusive of VAT

Duration

26 weeks

Entry Requirements

There are no formal entry requirements for learners undertaking this qualification, but learner must have access to a ‘Realistic Working Environment’ for their assessment. This qualification is suitable for learners aged 14 years or over.

Course Summary

The qualification will provide learners with an opportunity to:

• Gain the skills and qualities required for employment in a Customer Service role.

• To progress onto the Level 2 Diploma in Customer Service.

• Show that they have relevant skills if they wish to apply for a Customer Service Apprenticeship. The qualification links to the Customer Service National Occupational Standards.

What Will I Study?

• Understand working in a customer service environment

• Communication in customer service

• Principles of personal performance and development

• Principles of working in a business environment

• Work with others in a business environment

• Deal with customer queries, requests and problems

• Communicate with customers in writing

• Make telephone calls to customers

Progression Opportunities

Progress onto other qualifications such as the Level 2 Diplomas in Customer Service.

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AISR Learning is ASIC, Curriculum and Assessment Network and British Quality Foundation accredited to ensure the highest quality of education delivery. All our courses are UK accredited and validated, and internationally recognised. Click here to show the correspondence of levels established between national qualifications frameworks and the EQF.

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