Level 2 Diploma in Customer Service
£698 (Tuition inclusive of VAT) + £80 ( Registration fee)
Total to pay £778
Developing your career
Quality customer service is what separates successful brands from those that struggle to get by. Consumers are choosing brands solely in accordance with customer service.
This qualifications is designed to provide you with the skills, knowledge and competences to operate successfully as customer service worker within a wide variety of industry contexts. You will develop the skills and knowledge as well as the correct approach for working within a customer service role across a wide cross-sector of industries where customer service is a requirement of the day to day job.
Progress onto other qualifications such as the Level 3 Diplomas in Customer Service.
Start Your 360° Experience - At AISR, everything we do is focused on making sure that you are well-positioned academically, practically, professionally and socially for the future. The focus on problem solving, critical thinking and real-world experiences mean you will be ready for work equipped with skills that employers are looking for.
Ethical Approach to Education - You will be supported throughout the entire program, and also after graduation. From the very beginning of your studies, our experts will organise a series of career activities including workshops, group sessions and individual coaching. You will be taught the full guided learning requirements.
Trust in Proven Quality - Faculty members and experts are carefully selected, highly experienced lecturers and specialists bringing their international expertise to our quality education:
Accreditation: ASIC (Accreditation Service for International Schools, Colleges and Universities) accredited
Best Biomedical Education Specialist 2018 by the Global Health and Pharma, International Life Sciences Awards 2018
Learn from Highly Experienced Experts
This program aims to bring together the insights of superior lecturers with international experience providing students with a global perspective. The Academy's superior lecturers bring their own unique perspectives and experiences to the table.
How can AISR help?
AISR offers flexible payments, quality education and blended learning. Our supportive environment provides careers advice, mock interviews and mathematics support (if maths is part of your studies). You can access resources on the go and and at home, making it easier to study around your other commitments.
If you are not ready for a level 2 qualification, our Level 1 Certificate in Customer Service could be exactly what you are looking for.
There are no formal entry requirements for learners undertaking the qualification. However they may already be working within a customer service role or in a role with service-related responsibilities or looking to work within the customer service sector. This qualification is suitable for learners aged 16 years or over. For international students an IELTS score of 5.5 is required.
What will i study?
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development
• Communicate verbally with customers
• Deal with incoming telephone calls from customers
• Resolve customer service problems
• Deliver customer service to challenging customers
• Provide post-transaction customer service
• Deal with incidents through a contact centre