Level 2 Diploma in Customer Service

Price

£698 (Tuition inclusive of VAT) + £80 ( Registration fee)

Total to pay £778

Duration

26 weeks

Developing your career

Quality customer service is what separates successful brands from those that struggle to get by. Consumers are choosing brands solely in accordance with customer service. 

 

This qualifications is designed to provide you with the skills, knowledge and competences to operate successfully as customer service worker within a wide variety of industry contexts. You will develop the skills and knowledge as well as the correct approach for working within a customer service role across a wide cross-sector of industries where customer service is a requirement of the day to day job.

Progression Opportunities

Progress onto other qualifications such as the Level 3 Diplomas in Customer Service.

Key Benefits

  • Start Your 360° Experience - At AISR, everything we do is focused on making sure that you are well-positioned academically, practically, professionally and socially for the future. The focus on problem solving, critical thinking and real-world experiences mean you will be ready for work equipped with skills that employers are looking for. 

  • Ethical Approach to Education - You will be supported throughout the entire program, and also after graduation. From the very beginning of your studies, our experts will organise a series of career activities including workshops, group sessions and individual coaching. You will be taught the full guided learning requirements. 

  • Trust in Proven Quality - Faculty members and experts are carefully selected, highly experienced lecturers and specialists bringing their international expertise to our quality education:

    Accreditation: ASIC (Accreditation Service for International Schools, Colleges and            Universities) accredited

    Awards:

    Best Biomedical Education Specialist 2018 by the Global Health and Pharma,                      International Life Sciences Awards 2018

Learn from Highly Experienced Experts

This program aims to bring together the insights of superior lecturers with international experience providing students with a global perspective. The Academy's superior lecturers bring their own unique perspectives and experiences to the table. 

How can AISR help? 

AISR offers flexible payments, quality education and blended learning. Our supportive environment provides careers advice, mock interviews and mathematics support (if maths is part of your studies). You can access resources on the go and and at home, making it easier to study around your other commitments. 

If you are not ready for a level 2 qualification, our Level 1 Certificate in Customer Service could be exactly what you are looking for. 

Entry Requirements

There are no formal entry requirements for learners undertaking the qualification. However they may already be working within a customer service role or in a role with service-related responsibilities or looking to work within the customer service sector. This qualification is suitable for learners aged 16 years or over. For international students an IELTS score of 5.5 is required.

What will i study?

• Deliver customer service

• Understand customers

• Principles of customer service

• Understand employer organisations

• Manage personal performance and development

• Communicate verbally with customers

• Deal with incoming telephone calls from customers

• Resolve customer service problems

• Deliver customer service to challenging customers

• Provide post-transaction customer service

• Deal with incidents through a contact centre

TRACK YOUR PROGRESS

Track your progress with charts and infographic to achieve your goals.

 GAMIFICATION 

Earn points and badges for completing online quizzes

ACCESS ALL COURSE ACTIVITIES

Course content, videos, instructor led training and much more...

CERTIFICATION

Add value to your professional development with Certification of Completion

PARTICIPATE IN ONLINE DISCUSSIONS

Rich communication tools for personal messages, calendar and discussion forums.

WEBINARS

An ideal environment to ask questions in real time

Get a Quote for Corporate Packages

Academy for International                                                  

Science & Research Ltd                                                     

UKPRN: 10057874

VAT 285 8312 75                                                             

United Kingdom                                                                  

                                                                                                               

AISR Learning is ASIC accredited to ensure the highest quality of education delivery. All our courses are UK accredited and validated, and internationally recognised. Click here to show the correspondence of levels established between national qualifications frameworks and the EQF.

Bay Road - The Innovation Centre

Derry, BT478 7TG

Tel.: +44(0)28-7128-2171

Email: info@aisr.org.uk

                                                                                                               

  • LinkedIn Social Icon
  • Facebook
  • Twitter
  • YouTube
  • Instagram

© 2019 Academy for International Science & Research.

Proudly  designed by  AISR ™